oz ERM ( Entity Relationship Manager ) - Click here for ERM Download Page

ozNotes.NET's oz ERM ( Entity Relationship Manager ) is a Suite of 6 x Databases that conform to the ITIL V3 framework.

The Service Desk ( HUB ) in a nutshell is a Help Desk, you create Companies, Contacts, Employees or Issues documents in the Entities database or Audit Devices and Software in the Configuration Management database, you then raise an Incident ( ticket ) against those documents in the Service Desk ( HUB ) database.

It allows you to log Incoming or Outgoing - Phone Calls, Faxs, Emails or Personal visits as Incidents.

You then track the activites that are required to resolve the incident for the Company, Contact, Device, Employee, Software or Issue.

The Contacts and Employees Views are Sametime ( IM ) aware. The Entities database can be a cascaded address book.

The Configuration Management ( Device ) database contains the Automated Audit of each device or software installed on a device. A list of Servers, PDAs, Routers, Printers and other hardware can be created in this database. The list of software is audited.

The Change Management database is where you create your Change Requests, Problems, MileStones and Bulletins documents.

oz dbMon ( Database Monitor ) - Click here for dbMon Download Page

ozNotes.NET's oz dbMon ( Database Monitor ) is a Domino server addin task that monitors databases for documents that have been deleted and for email messages that have been sent

This latest update ( V1.2 ) allows oz dbMon to archive sent ( outbound ) emails. When a user clicks send in a monitored database, the "sent" document is copied to the target database ( usually dbMon ).

Administrators have the capability to 'hot restore' a document by simply copying the document back to the source database.

This allows any database that is being monitored the funcationality of a 'online restore' restore of any deleted document/s or sent emails.

When the documents are copied to the target database ( usually dbMon ) the details of who deleted the document or sent the email and the date/time that the document was copied to dbMon allow administrators to document who deleted the document/s or emailed from the source database.

You can search for archived email message by Subject, Who Sent, From Database and many other fields.